FAQs
How long does shipping take?
Orders are processed within 1–3 business days. Delivery within the United States usually takes 7–12 business days after your order ships. You'll receive a tracking number by email as soon as it's on its way.
Do you offer free shipping?
Yes! Shipping is free on every order to the United States, with no minimum purchase.
Where can I track my order?
Visit our Track Your Order page and enter your order number and email, or your tracking number.
How do I find my size?
Every product page has a size guide in inches. If you're between sizes, we recommend sizing up for the most comfortable fit. Still unsure? Send us a message and we'll gladly help.
What if I ordered the wrong size?
No problem. Contact us within 30 days of delivery and we'll help you with an exchange or return (items unworn, with tags attached).
What is your return policy?
You can request a return within 30 days of delivery. Items must be unworn, unwashed and in their original packaging. Please contact us first so we can send you the return instructions. Read our full Return & Refund Policy.
Can I cancel my order?
Contact us as soon as possible. If your order hasn't been processed yet, we'll cancel it for a full refund.
Where are your products shipped from?
We work with a carefully selected network of suppliers and fulfillment partners. Products may ship from different locations, so items from one order can arrive in separate packages.
My tracking hasn't updated. What should I do?
It can take 1–3 business days before tracking updates appear. If nothing has changed for several days, contact us and we'll check with our shipping partner right away.
I received a damaged or incorrect item. What should I do?
We're so sorry! Contact us within 7 days of delivery with your order number and a few photos, and we'll send a replacement or a full refund.
How do I contact customer support?
Use our contact page – we reply within 24 hours. Support hours (ET): Monday–Friday 9:00 AM–5:00 PM, Saturday–Sunday 10:00 AM–4:00 PM.
Is checkout secure?
Yes. All payments are processed through Shopify's secure, encrypted checkout. We accept major credit cards, Shop Pay, Apple Pay and Google Pay.
Why shop with us?
Because we believe elegance has no age. Every piece is chosen for comfort, confidence and timeless style – for women who still love dressing beautifully.
